E-Commerce Operations Automation
Automated inventory, fulfillment, and customer service operations, enabling 3x growth without adding headcount.
Client
Direct-to-Consumer Brand
Industry
Retail & E-Commerce
Timeline
10 weeks
Tech Stack
The Challenge
A fast-growing DTC brand selling premium home goods was hitting a wall. With $5M in annual revenue and growing 100% year-over-year, their manual processes couldn't scale.
The founder was spending 20+ hours per week on customer service emails. Inventory management was done in spreadsheets, leading to stockouts and overselling. Fulfillment errors were climbing, and customer satisfaction was dropping.
They had tried several off-the-shelf solutions, but nothing fit their unique product configurations and customization options. They needed automation that understood their business, not a one-size-fits-all tool.
The Solution
We built a custom operations platform that automated their most time-consuming workflows:
AI Customer Service Agent
- Handles 70% of customer inquiries automatically
- Order status, returns, shipping questions
- Escalates complex issues with full context
- Learns from resolved tickets to improve
Inventory Management
- Real-time sync across all sales channels
- Predictive reordering based on velocity
- Automated low-stock alerts
- Supplier portal for PO management
Fulfillment Automation
- Smart order routing to nearest warehouse
- Pick/pack list generation with barcode scanning
- Shipping label automation with rate shopping
- Return processing with automatic restocking
Analytics Dashboard
- Real-time revenue and margin tracking
- Customer lifetime value analysis
- Product performance metrics
- Operational efficiency reporting
“I got my life back. CoreWorx automated the stuff that was killing me and let me focus on growing the business. We 3x'd revenue last year and I'm working fewer hours than when we were half the size.”
HIPAA-Compliant Patient Portal
Healthcare
Ready to talk?
Book a free 15-minute strategy call. No sales pitch—just a straightforward conversation about your project and how we can help.